In my previous company we had a dedicated email inbox that was connected to Hubspot so that any 'out of office' responses from contacts were sent there.
It is not set up where I currently work. Does anyone know how to set this up?
To set up an inbox in HubSpot that captures 'out of office' responses, follow these steps,
Set up a dedicated email address (e.g., outofoffice@yourcompany.com) in your email provider (e.g., Gmail or Outlook).
Go to Conversations > Inbox in HubSpot. Click Connect a channel and choose Email. You can follow the prompts to connect to the new dedicated email address. This way, all auto-replies and 'out of office' messages will be captured in HubSpot.
If you want to keep your main contact email for outbound/inbound communication and only forward 'out of office' replies, you can just set up forwarding from your main email to this dedicated inbox.
In your email provider, set up a filter to forward only emails with subjects like “Out of Office” or “Auto-reply” to your dedicated inbox.
This way, you can keep track of out-of-office replies separately in HubSpot!
To set up an inbox in HubSpot that captures 'out of office' responses, follow these steps,
Set up a dedicated email address (e.g., outofoffice@yourcompany.com) in your email provider (e.g., Gmail or Outlook).
Go to Conversations > Inbox in HubSpot. Click Connect a channel and choose Email. You can follow the prompts to connect to the new dedicated email address. This way, all auto-replies and 'out of office' messages will be captured in HubSpot.
If you want to keep your main contact email for outbound/inbound communication and only forward 'out of office' replies, you can just set up forwarding from your main email to this dedicated inbox.
In your email provider, set up a filter to forward only emails with subjects like “Out of Office” or “Auto-reply” to your dedicated inbox.
This way, you can keep track of out-of-office replies separately in HubSpot!
Many thanks for your response, I am quite a novice at this and found your instructions quite confusing! What I am trying to do is set up a dedicated 'out of office' email for all users of Hubspot so that they don't get the emails individually. Is this something that can be done?
