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Opens & Clicks are blank without any number displayed

ajwolf
ajwolf
Occasional Contributor

‎10-03-2019 07:36

Hello,

 

Recently I noticed that when I go into my emails through HubSpot and want to see how many opens or clicks, the number is completely missing (as shown below):

 

Screen Shot 2019-10-03 at 2.33.02 PM.png

 

Yesterday this was working fine so not sure what suddenly changed today...

 

Can someone please advise?

CRM Email
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Krystina
Krystina Esteemed Contributor | Platinum Partner
Esteemed Contributor | Platinum Partner

‎10-04-2019 01:03

Hi @ajwolf , 

 

Do you have the "track" feature enabled in addition to the log feature?

 

Cheers, 

 

 

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ajwolf
ajwolf
Occasional Contributor

‎10-05-2019 02:13

Yes, both Track and Log were enabled for this email. 

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