Office 365 & Outlook add-in disconnected, "Sorry..." error when reconnecting on HS.com

[GSantos]

Hi

Like some Gmail integration users right now, we are having connection problems with Office 365 email integration.

All accounts disconnected, the add-in is off, and when trying to reconnect the inbox on Hubspot.com, give the error:

Sorry. Something about that didn't go right.

Please give us a moment to gather our thoughts, and then try again.

[jennysowyrda · Accepted solution]

Hi @GSantos, 

This was a known issue that our team was aware of and has sense resolved. If you are still experiencing this issue, please let me know.

Thank you,
Jenny

[M_Mickey]

My whole team has been having this issue for a while. What do we need to do to get this fixed?

[jennysowyrda]

Hi @M_Mickey 

Can you provide more context as to what issue you are experiencing, what troubleshooting you've done so far, and what HubSpot subscription you have? 

Thanks,
Jenny

[kparra]

Mine was working perfect for months and now it is disconnected and it does not allow me to re-connect it gives me an error message, is there something different I can do?