Not logging via BCC in Outlook

[TPPREC]

Hi

I've tried to look at the other threads but there don't seem to be any definite solutions.

Three of us are using Hubspot in our small company. For two of us, the emails are being logged when sent through Outlook.

The other colleague's emails are being logged, even though the BCC is populated with the correct hubspot bcc address. We have no do-not-log domains or addresses, and his address is definitely a valid user address.

Any ideas?

Thanks

[karstenkoehler · Accepted solution]

Hi @TPPREC,

There are a few more requirements that must be met, you can find them here: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

Can you go through the list and that the user has personal email access in their permissions?

Best regards