May 28, 2021 4:18 PM
May 31, 2021 11:47 AM
Thank you for reaching out to the Community!
As @EmmaWashington mentions in her reply to this Community post, HubSpot is generally not able to record email addresses in the BCC field and won't log the outgoing email on the contact records. Additionally, all of the replies in the conversation/thread will be marked with the same threadID, which effectively makes them part of the same message group.
While it's not possible to reply to specific threaded emails in the Conversations Inbox (just to the last reply in the thread), you can try the following workarounds:
To keep the data and the conversations in the CRM organised, we advise to use the email marketing tool for mass emailing or sending one email at a time. If you're often sending similar content, you could also create a template and send it from individual contact records.
I hope this helps!
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