Move emails between different inboxesSOLVE
Aug 19, 2020 6:50 AM
I have two different inboxes set up, one for support and one for sales. Often a contact will mail sales when it should really be support. We have users that can access both mailboxes but we want the conversation to be moved, say from sales to support so that we can respond from support. Anyone know how this cna be done.
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Aug 20, 2020 5:09 PM
I don't mean to be the bearer of bad news, but I'm not sure there is a way to easily move messages between inboxes, aside from replying to the original message but sending it to the other email address.... and then replying to the original user from the correct inbox.
Truthfully, this is one of the reasons why we moved to creating tickets for all requests. Not the most ideal solution, but we have 8 different inboxes/contact accounts. With tickets we can very easily move the requests from one department to another. Plus, better reporting than with the inbox.
Apr 19, 2021 11:29 AM
Hello @SWilsonA4u ,
My name is Kirsten, and I work in Support. I came across your post while researching another matter and wanted to mention that this option is now available. You can find more on the original idea post from the forum here and the steps in the knowledge base article here.
Have a good day,