Move emails between different inboxes

SOLVE
SWilsonA4u
Contributor

I have two different inboxes set up, one for support and one for sales. Often a contact will mail sales when it should really be support. We have users that can access both mailboxes but we want the conversation to be moved, say from sales to support so that we can respond from support. Anyone know how this cna be done.

0 Upvotes
2 Accepted solutions

Accepted Solutions
iamathlete
Solution
Contributor | Platinum Partner

I don't mean to be the bearer of bad news, but I'm not sure there is a way to easily move messages between inboxes, aside from replying to the original message but sending it to the other email address.... and then replying to the original user from the correct inbox.

 

Truthfully, this is one of the reasons why we moved to creating tickets for all requests.  Not the most ideal solution, but we have 8 different inboxes/contact accounts.  With tickets we can very easily move the requests from one department to another.  Plus, better reporting than with the inbox.

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Kidomu
Solution
HubSpot Employee

Hello @SWilsonA4u ,

My name is Kirsten, and I work in Support. I came across your post while researching another matter and wanted to mention that this option is now available. You can find more on the original idea post from the forum here and the steps in the knowledge base article here.

Have a good day,

Kirsten

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5 Replies 5
JessicaH
HubSpot Alumni

Hi @SWilsonA4u,

 

Thanks for reaching out.

I want to tag in some thought leaders to see if they have any suggestions.

Hi @AdamLPW @danielruby @iamathlete, would you be able to share your thoughts with @SWilsonA4u?

 

Thanks!

Jess  


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0 Upvotes
iamathlete
Solution
Contributor | Platinum Partner

I don't mean to be the bearer of bad news, but I'm not sure there is a way to easily move messages between inboxes, aside from replying to the original message but sending it to the other email address.... and then replying to the original user from the correct inbox.

 

Truthfully, this is one of the reasons why we moved to creating tickets for all requests.  Not the most ideal solution, but we have 8 different inboxes/contact accounts.  With tickets we can very easily move the requests from one department to another.  Plus, better reporting than with the inbox.

View solution in original post

SWilsonA4u
Contributor

 Thanks for the response, bad news yes, but knowing that there isn't a solution that I'm just missing is massively helpful. I don't think I want to go to all ticket at this stage, but for cross mailbox activity its definitely a solution that will work for me so thank you, appreciate that.

Kidomu
Solution
HubSpot Employee

Hello @SWilsonA4u ,

My name is Kirsten, and I work in Support. I came across your post while researching another matter and wanted to mention that this option is now available. You can find more on the original idea post from the forum here and the steps in the knowledge base article here.

Have a good day,

Kirsten

View solution in original post

SWilsonA4u
Contributor

Many thanks @Kidomu thats a great feature.

0 Upvotes