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Merging contacts that are enrolled in sequences
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Hello @brandon98
At the moment is not possible to merge contacts that are currently enrolled in a sequence.
This is because merging a contact that is in a sequence can trigger sending duplicate emails or unenrollment from a sequence that can cause unexpected issues.
What I suggest is to wait for the contact to complete the sequence, and after completing, you should be able to merge the contacts.
Pam
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Hello @brandon98
At the moment is not possible to merge contacts that are currently enrolled in a sequence.
This is because merging a contact that is in a sequence can trigger sending duplicate emails or unenrollment from a sequence that can cause unexpected issues.
What I suggest is to wait for the contact to complete the sequence, and after completing, you should be able to merge the contacts.
Pam
| Você sabia que a Comunidade está disponível em outros idiomas? Participe de conversas regionais, alterando suas configurações de idioma ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings ! |
