Merging contacts that are enrolled in sequences

SOLVE
brandon98
Participant

I was just curious what happened to contacts that you merge when one or both contacts are enrolled in a sequence.

1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @brandon98 

 

At the moment is not possible to merge contacts that are currently enrolled in a sequence.

This is because merging a contact that is in a sequence can trigger sending duplicate emails or unenrollment from a sequence that can cause unexpected issues.

 

What I suggest is to wait for the contact to complete the sequence, and after completing, you should be able to merge the contacts.

 

Pam

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1 Reply 1
PamCotton
Solution
Community Manager

Hello @brandon98 

 

At the moment is not possible to merge contacts that are currently enrolled in a sequence.

This is because merging a contact that is in a sequence can trigger sending duplicate emails or unenrollment from a sequence that can cause unexpected issues.

 

What I suggest is to wait for the contact to complete the sequence, and after completing, you should be able to merge the contacts.

 

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




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