Manually sent email to client recieved twice, only one record in client actions history
On Aug 26 I've sent 5 mails to clients of a certain comapny on same mail service. As the clients being third party, I could not provide certain details on their side, thus in each of Clients / Contact history I could see the only one email I've sent to each of the 5 clients of the list.
Clients have reported recieving emails twice and asked to fix the issue, thus couldn't find any mentions / records of mails being sent twice
When the email was sent twice, was it sent from inside your inbox outside of HubSpot but logging and tracking on, or the email was sent in HubSpot from a Contact record?
Are you also able to reproduce this behavior if you test an email sent?
For us to investigate more could you please ask from the contacts a screenshot of the email being duplicated and collect the header of the email?
After collecting this information, could you please send me a private message with the details and I will continue investigating more about it.