Sales Email

JoaotiBatista
Participant

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hello community,

I'm facing an issue and would like to know if anyone has experienced this and can help me out.

Recently, I sent an email to a lead through Hubspot. When the lead replied, the response appeared only in Hubspot and did not reach my Gmail inbox. This is causing some disruption in communication with leads as I'm not receiving notifications in my primary email.

Does anyone know how I can resolve this? I've checked the integration settings between Hubspot and Gmail, but I didn't find anything unusual. Is there any specific adjustment I need to make to ensure that all lead replies are also forwarded to my Gmail?


Thank you in advance for your help!

0 Votes
3 Solutions acceptées
TomM2
Solution
Leader d'opinion | Partenaire solutions Platinum
Leader d'opinion | Partenaire solutions Platinum

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hey @JoaotiBatista  this is very strange, since HubSpot sales emails uses your gmail inbox to send and manage all the mail. It's not sent or received from HubSpot's mail servers like a marketing email would be. 

This would lead me to believe there's something on your gmail instance that's not displaying these messages. Are there any filters in your inbox? If you search for the emails in gmail can you find them? 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


Voir la solution dans l'envoi d'origine

0 Votes
DianaGomez
Solution
Gestionnaire de communauté
Gestionnaire de communauté

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hi @JoaotiBatista

 

Thank you for reaching out to the Community, I hope you are having a great day 🙂

 

I would like to clarify that Hubspot acts as an intermediary in the email-sending process. We collect all necessary email details and transmit them to the email host, such as Gmail, for delivery. When emails are sent, your email host processes and delivers them to your Gmail inbox, which is then forwarded to Hubspot. As a 3rd party in the email process, we do not have control over your email host servers. For assistance with email reception inquiries, I recommend contacting Gmail support.

 

Thank you!

Diana


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0 Votes
JoaotiBatista
Solution
Participant

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hello @TomM2,

Thank you for responding to my post. I hope you are well.

I have identified the reason for not receiving the email in the Gmail inbox. It is a marketing email reply that was sent directly by Hubspot, so this reply was directed only to Hubspot and not to Gmail.


Thank you for your support.
João Batista.

Voir la solution dans l'envoi d'origine

0 Votes
4 Réponses
DianaGomez
Solution
Gestionnaire de communauté
Gestionnaire de communauté

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hi @JoaotiBatista

 

Thank you for reaching out to the Community, I hope you are having a great day 🙂

 

I would like to clarify that Hubspot acts as an intermediary in the email-sending process. We collect all necessary email details and transmit them to the email host, such as Gmail, for delivery. When emails are sent, your email host processes and delivers them to your Gmail inbox, which is then forwarded to Hubspot. As a 3rd party in the email process, we do not have control over your email host servers. For assistance with email reception inquiries, I recommend contacting Gmail support.

 

Thank you!

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Votes
JoaotiBatista
Participant

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hello @DianaGomez,

Thank you for responding to my post. I hope you are well.

I have identified the reason for not receiving the email in the Gmail inbox. It is a marketing email reply that was sent directly by Hubspot, so this reply was directed only to Hubspot and not to Gmail.


Thank you for your support.
João Batista.

0 Votes
TomM2
Solution
Leader d'opinion | Partenaire solutions Platinum
Leader d'opinion | Partenaire solutions Platinum

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hey @JoaotiBatista  this is very strange, since HubSpot sales emails uses your gmail inbox to send and manage all the mail. It's not sent or received from HubSpot's mail servers like a marketing email would be. 

This would lead me to believe there's something on your gmail instance that's not displaying these messages. Are there any filters in your inbox? If you search for the emails in gmail can you find them? 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Votes
JoaotiBatista
Solution
Participant

Lead Replying to Email Not Reaching Gmail, Only Hubspot

Résolue

Hello @TomM2,

Thank you for responding to my post. I hope you are well.

I have identified the reason for not receiving the email in the Gmail inbox. It is a marketing email reply that was sent directly by Hubspot, so this reply was directed only to Hubspot and not to Gmail.


Thank you for your support.
João Batista.

0 Votes