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AL50

‎Aug 21, 2024 8:07 AM

Member

Issue with HubSpot Email Tracking due to GDPR Tools Enabled

How can I re-enable the "Track" option for my emails in HubSpot, which is currently unavailable due to GDPR tools being enabled on my account? This issue started in the past week, and I now have to manually click on the "Log my emails to HubSpot" option every time I receive an email. How can I resolve this?

Connected Email GDPR
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1 Reply 1
PamCotton
Community Manager

‎Aug 21, 2024 7:38 PM

Community Manager

Issue with HubSpot Email Tracking due to GDPR Tools Enabled

Hey @AL50, thank you for posting in our Community!

 

The issue with the "Track" option being unavailable is likely due to your GDPR settings. You'll need to review your GDPR configuration in your HubSpot account, specifically under "Privacy & Consent." Adjusting these settings might re-enable email tracking. If you're not the account admin, you may need to get in touch with them to make these changes. In the meantime, manually logging emails is a good workaround.

 

Kindly,

Pam

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Issue with HubSpot Email Tracking due to GDPR Tools Enabled
Sales
Aug 21, 2024