Is there a way to connect previous deleted contact emails to an existing deal?
resolver
I was trying to organize my contacts because when I look at them the name and emails are the same. So I deleted the contacts and added them again (terrible idea), however, I lost all the information on the deals I created, like the contacts associated with each company and each company's website, as well as all the tracking regarding the contacts, emails open, etc. Is there a way to fix it, other than re-adding each email to the associate deal manually?
Is there a way to connect previous deleted contact emails to an existing deal?
resolver
Hi @MarianaParks If you have deleted the contacts and then restoring those records. Then it will bring the associted activities again as before. However, If you are trying to log the deal activities on contacts then it wont show, because HS follow some rules for associations. Here is the doc: https://knowledge.hubspot.com/crm-setup/associate-activities-with-records
Is there a way to connect previous deleted contact emails to an existing deal?
resolver
Hi @MarianaParks If you have deleted the contacts and then restoring those records. Then it will bring the associted activities again as before. However, If you are trying to log the deal activities on contacts then it wont show, because HS follow some rules for associations. Here is the doc: https://knowledge.hubspot.com/crm-setup/associate-activities-with-records
However it sounds like you have in the meantime manually re-added the contacts and this might not work anymore as HubSpot does not accept two records with the same email address. It's worth a try however.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer