Invitation email not received, initial email bounced.

[mhaz20]

 An invitation email is not received by the recipient. According to related community posts, this issue can arise if the invitation email is bounced. I believe we are facing this issue as the initial invitation was sent while the target email account wasn't yet fully configured. Now the target email account works fine, but resent HubSpot invitations are still not received. Could the address growth@avopia.com require a bit of "unbouncing"?

Best regards,

 Mike Sabry

[JBerard]

An invitation email is not received by the recipient. According to related community posts, this issue can arise if the invitation email is bounced. I believe we are facing this issue.

Will unbouncing the email fix this? if so, please help.

[mhaz20]

Hi Karsten,

To clarify I want to track emails using outlook email address *email removed by moderator*

However, I'm not receiving emails from Hubspot to verify my email address in order to sign into the account.

does this make sense?

regards

[karstenkoehler · Accepted solution]

Hi @mhaz20,

Got it. There could be a variety of reasons why you're not receiving those emails. HubSpot has compiled an article for troubleshooing: Not receiving HubSpot system or notification emails

Can you please review these steps and report back?

Best regards!

[karstenkoehler]

Hi @mhaz20,

Could you specify how the email is sent? From a HubSpot contact record, through Gmail using the Chrome extension...? When you sent the original sales emails, did you receive an error message?

Generally, this article contains the information that you're probably looking for: Send emails to contacts that previously bounced. When a contact has bounced, this should show up on the contact record. Is there such a notice in the top left corner of the contact record?

If this is in face a hard bounce, unfortunately you can't do anything about it in the free CRM. Unbouncing contacts is a paid feature in HubSpot. You would have to send that email outside of HubSpot.

Best regards!