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AlfredPoor
Participant

Incoming email reply question

SOLVE

When I receive a reply from a HubSpot-tracked email, it shows up in both my email client and in the HubSpot CRM entry for that specific contact. My question is this:

 

Is there a way to see who has replied to one of my emails from within the HubSpot CRM without opening each individual contact? I have looked but not found a report or other feature that gives me this information.

 

I'd appreciate any hints or suggestions.

Thanks,

 

Alfred

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1 Accepted solution
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Incoming email reply question

SOLVE

Hi @AlfredPoor,

 

Unfortunately not as you described. You can get notified when you have a reply from an email in conversations, but not general tracked/logged emails.

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

2 Replies 2
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Incoming email reply question

SOLVE

Hi @AlfredPoor,

 

Unfortunately not as you described. You can get notified when you have a reply from an email in conversations, but not general tracked/logged emails.

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

AlfredPoor
Participant

Incoming email reply question

SOLVE

Thanks, Josh. The closest solution I've found is scroll through the Sales Dashboard in the Team Activity and scan for the "received an email." That will work well enough for now.

 

All the best,

 

Alfred

0 Upvotes