Sales Email

PBissat
Member

Impossible to connect my private Email to Hubspot

Hi,

 

I followed the instruction and I still getting an error message.

 

Could you please help me.

 

Thanks

Regards

Philippe

0 Upvotes
14 Replies 14
PBissat
Member

Impossible to connect my private Email to Hubspot

Unfortunately it did not help me. 

I stopped the idea to use Hubspot to send emails.

Thanks

Regards

0 Upvotes
PBissat
Member

Impossible to connect my private Email to Hubspot

Sorry. HubSpot can’t access your inbox.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

Which email service provider are you using? Google Workspace, Office 365...?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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PBissat
Member

Impossible to connect my private Email to Hubspot

IMAP/SMTP:mail.infomaniak.com


Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

There are technical requirements for connecting your inbox to HubSpot using IMAP. I'd recommend reviewing these (with your IT team, if needed). The error is likely caused because one of these requirements isn't being met.

 

https://knowledge.hubspot.com/email-notifications/what-are-the-technical-requirements-for-connecting...

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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PBissat
Member

Impossible to connect my private Email to Hubspot

Thank you. I have no IT Team, so it is too complex for me.

Regards



Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

Unfortunately this is as far as I can get you here. I'd recommend reaching out to your email service provider about a documentation that can guide you here.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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PBissat
Member

Impossible to connect my private Email to Hubspot

Hi Karsten,

 

I have contacted my email service provider, they don't see any problem in their system. They ask which are the IP they should white list. 

Thank you

Regards

Philippe

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

This is not necessarily about a problem on their end, it's about meeting the criteria that I had shared earlier: https://knowledge.hubspot.com/email-notifications/what-are-the-technical-requirements-for-connecting...

 

This article also includes information about the IP addresses to be allowlisted: https://knowledge.hubspot.com/email-notifications/set-up-imap-settings-for-your-email-domain#view-li...

 

Best regards 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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PBissat
Member

Impossible to connect my private Email to Hubspot

Hi,

Once more thank you.

The IP are not blocked and the rest is OK.

I had some changes in the behavior of Hubspot, but after trying to send an
email I get the following message:
There was an issue sending your email.
This email wasn’t sent. Learn more.

Thank you for any help you can provide.
Regards


Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

Just to confirm, were you able to resolve the email connection issue?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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PBissat
Member

Impossible to connect my private Email to Hubspot

no


Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
0 Upvotes
PBissat
Member

Impossible to connect my private Email to Hubspot

Thank you


Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to connect my private Email to Hubspot

Hi @PBissat,

 

Which error message are you seeing and what is your email provider?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes