Images not saving format in Template

[CBongard]

We are trying to use our email templates. They have been successfully used for over a year, and today, when we send out an email all of the images go left aligned.

Our sales emails are all formatted to be center aligned, which is what the template is saved as. The text as of today stays centered, but all images go left aligned after clicking send.

HELP PLEASE!!! 

[DvinM · Accepted solution]

Hey @CBongard @GBass there are a few things you can check for that come to mind: 

• Check the Template Code from the settings if it's a sales email: If you have access to the HTML/CSS of your email templates, make sure that the image alignment is correctly set to center. Look for any styles or attributes that might override the centering, such as align="left".

• Email Client Compatibility: Different email clients render HTML differently. Check how your emails look in various clients (like Outlook, Gmail, etc.) to see if the issue persists across all or is client-specific.

I'd also recommend reaching out to HubSpot support if you haven't already! Let me know if you have any other questions.

[GiantFocal]

Hi @CBongard,

Can you confirm if this is a drag-and-drop email (by HubSpot) or a custom coded email (HTML)?

[CBongard]

Drag and drop using the templates in Hubspot

[DvinM · Accepted solution]

Hey @CBongard @GBass there are a few things you can check for that come to mind: 

• Check the Template Code from the settings if it's a sales email: If you have access to the HTML/CSS of your email templates, make sure that the image alignment is correctly set to center. Look for any styles or attributes that might override the centering, such as align="left".

• Email Client Compatibility: Different email clients render HTML differently. Check how your emails look in various clients (like Outlook, Gmail, etc.) to see if the issue persists across all or is client-specific.

I'd also recommend reaching out to HubSpot support if you haven't already! Let me know if you have any other questions.

[TomM2]

Hey @CBongard can you confirm if you're referring to Sales email templates or marketing email templates? 

Does this happen in all mail clients (Gmail, outlook etc?) 

[CBongard]

Yes, sales email templates. We send these back to clients who submit forms to us. Yes, it seems to be happening on all mail platforms

[TomM2 · Accepted solution]

@CBongard I can't seem to reproduce this issue when I center align images. My only guess here is maybe some rendering changed, it's hard to say without seeing the emails. If you go into one of your templates and highlight the image and set it to center in the text editor does this still left align? 

[CBongard]

In the template editor, it saves as center aligned, and shows that it is center aligned in the email, until I send the email through hubspot. Once I click send, the email shows all the images left aligned

[GBass]

In my teams circumstance, we do not use HTML coding, we stick with basic sales email templates where we insert the images via the template builder. When I am in the email template, it shows center aligned. When I go to send the template in a contact, it pulls into the email left-aligned. I'm not sure where the disconnect is.

[GBass]

We are having the exact same issue, following for solution!