Image in email signature duplicated

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New Contributor

I added an image to my email signature. It looks great.  I uploaded the image to hubspot and added that image to the email signature.

Problem is it is included in the email as an attachment, thus shown twice.  Any way to not have the image included as an attachment and only show in the actual signature?

Thanks,

- Joe

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Community Manager

Hi @Jome,

 

I have heard back from the team and they have resolved this issue. Please let me know if you are still experiencing this issue.

 

Thank you,
Jenny


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Community Manager

Hi @Jome,

 

Is this occurring in all email clients? Additionally, do you mind confirming what happens when you add images to the email that are not associated with your signature? Do they duplicate as well?

 

If you can share screenshots around what you are seeing in HubSpot vs. what you are seeing in your email client, that would be great!

 

Thank you,
Jenny


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New Contributor

When I place an image in the body of the email it behaves like the picture in the signature.  It shows a broken image icon and includes it as an attachement.

Screen shot from email client, below that is the screen shot from email originated in Hubspot CRM:

Thanks for your help,

Joe

Normal.PNGFrom HubSpot.PNG

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Community Manager

Hi @Jome,

 

There is an open issue on our end regarding an issue similar to this. As updates and next steps become available, I will let you know.

 

Thank you,
Jenny


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Community Manager

Hi @Jome,

 

I have heard back from the team and they have resolved this issue. Please let me know if you are still experiencing this issue.

 

Thank you,
Jenny


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New Contributor

It now works. an email originating in Hubspot looks just like it came from my email client. Thank you so much!

- Joe

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New Member

Hi @jennysowyrda 

 

I went through how you have supported two users with the same challenge I am facing. Everytime I add signature I get two images.

 

Can you please help me with this.

 

My HTML email:

<br/><figure style="margin:0"><img src="https://cdn2.hubspot.net/hubfs/6153219/Screen%20Shot%202019-11-05%20at%2011.02.16%20AM-1.png" width="510" height="503"/></figure><br/>

Screen Shot 2019-11-06 at 12.04.24 PM.png

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Community Manager

Hi @Harshavardhan,

 

Thanks for reporting! Do you mind sharing:

1. What email client are you working in?

2. Is this only happening when emails are sent through HubSpot?

3. Are other users experiencing this issue? 

 

The more screenshots, details and information you can provide, the better the Community can assist!

 

Thank you,
Jenny

 

 


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New Contributor

Looks like we have the same issue with one of our images. But other images work without problem.

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Visitor

Hello. I'm having an issue with the icons and social logos with an email signature created in HubSpot. They seem to get cut off in Outlook when they've been received by the recipient. Any idea why this could be? Thanks!

 

Screenshot 2020-02-06 at 12.34.40.png

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New Contributor

Hello Jenny, 

 

I hope you're doing well. 

 

My company just recently joined HubSpot. We have the same issue: when I sent an email, my recipient receives 3 attachments: one for the company logo, one for the Facebook page logo linked to our Facebook page, and one for LinkedIn. 

 

Our email client is Microsoft Office Outlook. 

 

Could you please let me know what should I do? My email is charles.perret@alayagood.com

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Community Manager

Hi @charlesperret,

 

I wanted to share this resource which walks through how to resolve this matter. This seems like a setting that is configured in your inbox, as opposed to HubSpot.

 

Thank you,
Jenny


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