IMAP inbox issue

[Silmarwen89]

Hello there!

I'm new to Hubspot and I'm configuring my account. Today i have connected my personal inbox using IMAP and SMTP protocols. I've configured them with proper parameters and inbox seems to be connected correctly. When i try to compose a new message a dialog window appears. It asks me to reconnect my inbox. I've completed all  email configurations fields again, i didn't get errors, but the message still appears. I have tried logging out and deleting browser cache, but nothing changed.

I have attached some screenshots. Hope they can help.

Thanks in advance.

[willsmith]

Hi @Silmarwen89 

Good work getting started with HubSpot! Thank you for the screenshots. 

The top picture shows the conversations or team inbox. Something like info@yourcompanyname or sales@yourcompanyname. This would be an inbox that anyone from your team can see and answer. 

The set up you completed is for one to one emails or your personal inbox. To send emails from your connected personal inbox, you need to click the email tool under the contact's name in the contact record. A pop up from the bottom of the contact record will prompt you to compose your email. 

If you download and install the appropriate extension, you'll still have an inbox that is connected to your HubSpot account that will log and track your one-to-one emails. All emails will be recorded to the appropriate contact record in the timeline. 

Good luck with the rest of your HubSpot set up. 

I hope this helps. If it does, please mark it as a solution to help others in the community.

Thank you. 

[Silmarwen89]

Hi @willsmith, thanks for your help!

I was checking my inbox on Conversations > Inbox. Then i pressed "Compose" button on the left. What does the button "compose" do?  Why does it ask me to connect my inbox again?

Thanks.

[willsmith · Accepted solution]

Hi @Silmarwen89 

The compose button will allow you to compose an email in your shared email inbox. This shared inbox allows anyone on your team to compose and respond from here.

This screenshot shows how HubSpot gives a little more clarity into the difference when you're connecting. 

 

I'm not sure why you're being asked to reconnect your inbox again, but, if your personal email inbox is now connected, this one has disconnected. Moving forward, keep in mind that conversations is a shared inbox that everyone on your team can see the emails and respond to them.

I hope that helps.   

[Silmarwen89]

Ok. Thank you very much for the clarification @willsmith  🙂