IMAP email integration. Reply tracking issues.
My hubspot ID is 5311725
I'm using a integrated email on IMAP (port 143 - STARTTLS) SMTP (port 465 SSL/TLS) .
The IMAP and SMTP settings match my client (Thunderbird), verified also at my server.
My email client works fine for send/recieve (existing account).
I do not want to send and recieve emails via my email client for hubspot contact tracking (I will send and recieve from Hubspot contact).
I have created multiple external contacts (incl gmail) and can send an email from hubspot (contact) to these email addresses. Any reply from these external accounts is not shown/tracked.
I've reconfigured the account to allow no secure certificates with the same result.
Thanks in advance for your assistance.