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krsyoung
Participante

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi, does anybody have an example of how to configure HubSpot IMAP for an Office 365 shared mailbox?

 

I've tried a variety of configurations with out success.  This is what I've been using via other mail clients:

 

Email Address: shared@otherdomain.com

Password: <password for me@domain.com>

 

Username: me@domain.com/shared

IMAP: outlook.office365.com:993

SMTP: smtp.office365.com

 

Using this same configuration within HubSpot results in the error: 

Unable to create inbox for this user.

 

Any help would be much appreciated!

Thanks

 

1 Solução aceita
piotr
Solução
Membro

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi, 

I've fixed that by resetting the password to the office shared mailbox and simply processing with the normal login using mailbox credentials. The email account works like a charm.

 

I hope it helps.

Piotr

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29 Respostas 29
krsyoung
Participante

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi @jennysowyrda, thanks for helping to get to the bottom of this!

 

I want to confirm that the IMAP connection settings I'm using are correct.  For example, the Android Email app is working to send/receive without issue.   As a test, I just used the same IMAP settings to set-up an Apple Mail client and they worked without issue.  The problem is definitely somewhere in the HubSpot backend (I use the same settings in HubSpot and I get the various errors above).

 

Is it possible the username value is being parsed incorrectly in HubSpot (as it is a little weird to have the "/" in it?)

 

Looking forward to this being resolved.

 

 

 

krsyoung
Participante

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi @jennysowyrda, is there any way I can get in touch with support directly?  Our sales are ramping up and it is very painful that this IMAP integration isn't working!

 

Thanks for your help,

-Chris

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jennysowyrda
Gerente da Comunidade
Gerente da Comunidade

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi @krsyoung


I apologize for the delay in responding! 

 

I am in the midst of communicating with the team regarding your inquiry and they are actively investigating it on their end. I have not heard back with next steps, but once I have I will reach out with those. 

 

As you are a Sales Pro user you do have access to HubSpot Support

 

Thank you,
Jenny

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krsyoung
Participante

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi @jennysowyrda, any update on your side?

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jennysowyrda
Gerente da Comunidade
Gerente da Comunidade

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi @krsyoung

 

Thanks for reaching out! I am still working with the developers regarding this matter and awaiting next steps from them. Once I have any update, I will reach out. 

 

Thank you, 
Jenny

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pgonzalez71
Membro

IMAP Configuration for Office 365 Shared Mailbox

resolver

Looks like the resolution to this problem has stalled.  My team uses a shared inbox to manage quote requests and interact with customers.  It will be great if HubSpot will work with a Office 365 shared mailbox.

Ricorocks
Membro

IMAP Configuration for Office 365 Shared Mailbox

resolver

Hi

 

Just wondering if this was fixed or there was a specific route to getting it to work? I'm having difficulty connecting with a shared mailbox through IMAP.

 

Thanks!


R

Artur
Membro

IMAP Configuration for Office 365 Shared Mailbox

resolver

Intergation with shared inbox in Office 365 will not work, a solution is to purchase another licence of Microsoft Exchange for 3.4 Eur/month per mailbox and problem solved.

krsyoung
Participante

IMAP Configuration for Office 365 Shared Mailbox

resolver

Thanks for the suggestion @Artur however it will not work for our company.

 

I have multiple mail clients integrated with shared mailboxes through IMAP so I'm hoping one of the engineers at HubSpot can debug whatever little change is needed to make it work.