I've fixed that by resetting the password to the office shared mailbox and simply processing with the normal login using mailbox credentials. The email account works like a charm.
Hi @jennysowyrda, thanks for helping to get to the bottom of this!
I want to confirm that the IMAP connection settings I'm using are correct. For example, the Android Email app is working to send/receive without issue. As a test, I just used the same IMAP settings to set-up an Apple Mail client and they worked without issue. The problem is definitely somewhere in the HubSpot backend (I use the same settings in HubSpot and I get the various errors above).
Is it possible the username value is being parsed incorrectly in HubSpot (as it is a little weird to have the "/" in it?)
Hi @jennysowyrda, is there any way I can get in touch with support directly? Our sales are ramping up and it is very painful that this IMAP integration isn't working!
I am in the midst of communicating with the team regarding your inquiry and they are actively investigating it on their end. I have not heard back with next steps, but once I have I will reach out with those.
As you are a Sales Pro user you do have access to HubSpot Support.
Thanks for reaching out! I am still working with the developers regarding this matter and awaiting next steps from them. Once I have any update, I will reach out.
Looks like the resolution to this problem has stalled. My team uses a shared inbox to manage quote requests and interact with customers. It will be great if HubSpot will work with a Office 365 shared mailbox.
Just wondering if this was fixed or there was a specific route to getting it to work? I'm having difficulty connecting with a shared mailbox through IMAP.
Intergation with shared inbox in Office 365 will not work, a solution is to purchase another licence of Microsoft Exchange for 3.4 Eur/month per mailbox and problem solved.
Thanks for the suggestion @Artur however it will not work for our company.
I have multiple mail clients integrated with shared mailboxes through IMAP so I'm hoping one of the engineers at HubSpot can debug whatever little change is needed to make it work.