Sales Email

krsyoung
Participant

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi, does anybody have an example of how to configure HubSpot IMAP for an Office 365 shared mailbox?

 

I've tried a variety of configurations with out success.  This is what I've been using via other mail clients:

 

Email Address: shared@otherdomain.com

Password: <password for me@domain.com>

 

Username: me@domain.com/shared

IMAP: outlook.office365.com:993

SMTP: smtp.office365.com

 

Using this same configuration within HubSpot results in the error: 

Unable to create inbox for this user.

 

Any help would be much appreciated!

Thanks

 

1 Accepted solution
piotr
Solution
Member

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi, 

I've fixed that by resetting the password to the office shared mailbox and simply processing with the normal login using mailbox credentials. The email account works like a charm.

 

I hope it helps.

Piotr

View solution in original post

29 Replies 29
krsyoung
Participant

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi @jennysowyrda, thanks for helping to get to the bottom of this!

 

I want to confirm that the IMAP connection settings I'm using are correct.  For example, the Android Email app is working to send/receive without issue.   As a test, I just used the same IMAP settings to set-up an Apple Mail client and they worked without issue.  The problem is definitely somewhere in the HubSpot backend (I use the same settings in HubSpot and I get the various errors above).

 

Is it possible the username value is being parsed incorrectly in HubSpot (as it is a little weird to have the "/" in it?)

 

Looking forward to this being resolved.

 

 

 

krsyoung
Participant

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi @jennysowyrda, is there any way I can get in touch with support directly?  Our sales are ramping up and it is very painful that this IMAP integration isn't working!

 

Thanks for your help,

-Chris

0 Upvotes
jennysowyrda
Community Manager
Community Manager

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi @krsyoung


I apologize for the delay in responding! 

 

I am in the midst of communicating with the team regarding your inquiry and they are actively investigating it on their end. I have not heard back with next steps, but once I have I will reach out with those. 

 

As you are a Sales Pro user you do have access to HubSpot Support

 

Thank you,
Jenny

0 Upvotes
krsyoung
Participant

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi @jennysowyrda, any update on your side?

0 Upvotes
jennysowyrda
Community Manager
Community Manager

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi @krsyoung

 

Thanks for reaching out! I am still working with the developers regarding this matter and awaiting next steps from them. Once I have any update, I will reach out. 

 

Thank you, 
Jenny

0 Upvotes
pgonzalez71
Member

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Looks like the resolution to this problem has stalled.  My team uses a shared inbox to manage quote requests and interact with customers.  It will be great if HubSpot will work with a Office 365 shared mailbox.

Ricorocks
Member

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Hi

 

Just wondering if this was fixed or there was a specific route to getting it to work? I'm having difficulty connecting with a shared mailbox through IMAP.

 

Thanks!


R

Artur
Member

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Intergation with shared inbox in Office 365 will not work, a solution is to purchase another licence of Microsoft Exchange for 3.4 Eur/month per mailbox and problem solved.

krsyoung
Participant

IMAP Configuration for Office 365 Shared Mailbox

SOLVE

Thanks for the suggestion @Artur however it will not work for our company.

 

I have multiple mail clients integrated with shared mailboxes through IMAP so I'm hoping one of the engineers at HubSpot can debug whatever little change is needed to make it work.