I've fixed that by resetting the password to the office shared mailbox and simply processing with the normal login using mailbox credentials. The email account works like a charm.
Thank you for your patience! I've been working with our developers regarding this, and essentially the root of the issue is that you are trying to connect an Office 365 hosted email through IMAP. As far as the shared inbox, there shouldn't be anything interferring with the functionality of using a shared inbox through the O365 connection. Have you partnered with your IT team regarding this connection issue? As they know the ins and outs of your connection and email hosting services, they will be the best resource in terms of what limitations are inteferring with the shared inbox.
If you continue to have this issue after working with your IT team, can you send along any additional information regarding your inbox set up, or the customizations around your email server settings?
Hi @jennysowyrda, thanks for helping to get to the bottom of this!
I want to confirm that the IMAP connection settings I'm using are correct. For example, the Android Email app is working to send/receive without issue. As a test, I just used the same IMAP settings to set-up an Apple Mail client and they worked without issue. The problem is definitely somewhere in the HubSpot backend (I use the same settings in HubSpot and I get the various errors above).
Is it possible the username value is being parsed incorrectly in HubSpot (as it is a little weird to have the "/" in it?)
Hi @jennysowyrda, is there any way I can get in touch with support directly? Our sales are ramping up and it is very painful that this IMAP integration isn't working!
I am in the midst of communicating with the team regarding your inquiry and they are actively investigating it on their end. I have not heard back with next steps, but once I have I will reach out with those.
As you are a Sales Pro user you do have access to HubSpot Support.
Thanks for reaching out! I am still working with the developers regarding this matter and awaiting next steps from them. Once I have any update, I will reach out.
Looks like the resolution to this problem has stalled. My team uses a shared inbox to manage quote requests and interact with customers. It will be great if HubSpot will work with a Office 365 shared mailbox.
Just wondering if this was fixed or there was a specific route to getting it to work? I'm having difficulty connecting with a shared mailbox through IMAP.
Intergation with shared inbox in Office 365 will not work, a solution is to purchase another licence of Microsoft Exchange for 3.4 Eur/month per mailbox and problem solved.
Thanks for the suggestion @Artur however it will not work for our company.
I have multiple mail clients integrated with shared mailboxes through IMAP so I'm hoping one of the engineers at HubSpot can debug whatever little change is needed to make it work.