IMAP Configuration for Office 365 Shared Mailbox

[krsyoung]

Hi, does anybody have an example of how to configure HubSpot IMAP for an Office 365 shared mailbox?

I've tried a variety of configurations with out success.  This is what I've been using via other mail clients:

Email Address: shared@otherdomain.com

Password: <password for me@domain.com>

Username: me@domain.com/shared

IMAP: outlook.office365.com:993

SMTP: smtp.office365.com

Using this same configuration within HubSpot results in the error: 

Unable to create inbox for this user.

Any help would be much appreciated!

Thanks

[krsyoung]

Hi @jennysowyrda, thanks for helping to get to the bottom of this!

I want to confirm that the IMAP connection settings I'm using are correct.  For example, the Android Email app is working to send/receive without issue.   As a test, I just used the same IMAP settings to set-up an Apple Mail client and they worked without issue.  The problem is definitely somewhere in the HubSpot backend (I use the same settings in HubSpot and I get the various errors above).

Is it possible the username value is being parsed incorrectly in HubSpot (as it is a little weird to have the "/" in it?)

Looking forward to this being resolved.

[krsyoung]

Hi @jennysowyrda, is there any way I can get in touch with support directly?  Our sales are ramping up and it is very painful that this IMAP integration isn't working!

Thanks for your help,

-Chris

[jennysowyrda]

Hi @krsyoung, 

I apologize for the delay in responding! 

I am in the midst of communicating with the team regarding your inquiry and they are actively investigating it on their end. I have not heard back with next steps, but once I have I will reach out with those. 

As you are a Sales Pro user you do have access to HubSpot Support. 

Thank you,
Jenny

[krsyoung]

Hi @jennysowyrda, any update on your side?

[jennysowyrda]

Hi @krsyoung, 

Thanks for reaching out! I am still working with the developers regarding this matter and awaiting next steps from them. Once I have any update, I will reach out. 

Thank you, 
Jenny

[pgonzalez71]

Looks like the resolution to this problem has stalled.  My team uses a shared inbox to manage quote requests and interact with customers.  It will be great if HubSpot will work with a Office 365 shared mailbox.

[Ricorocks]

Hi

Just wondering if this was fixed or there was a specific route to getting it to work? I'm having difficulty connecting with a shared mailbox through IMAP.

Thanks!

R

[Artur]

Intergation with shared inbox in Office 365 will not work, a solution is to purchase another licence of Microsoft Exchange for 3.4 Eur/month per mailbox and problem solved.

[krsyoung]

Thanks for the suggestion @Artur however it will not work for our company.

I have multiple mail clients integrated with shared mailboxes through IMAP so I'm hoping one of the engineers at HubSpot can debug whatever little change is needed to make it work.