To connect your inbox to HubSpot, your email server must support IMAP (Internet Message Access Protocol) and SMTP (Simple Mail Transfer Protocol). Below you'll find the requirements for connecting your inbox using IMAP.
This article has technical resources and definitions meant for your IT team or your email administrator. If your email server is not currently set up for IMAP, please work with your IT administrator to make sure your inbox is configured correctly.
If you are still seeing an error message after reviewing the set up instructions and technical requirements outlined in the article above, let me know on this thread and I will troubleshoot further with the HubSpot Support team. Thank you!
Hello - I also have the same problem with generic email account hosted on a dedicated server. I have been all through the technical sheet. I have checked that all ports are available on our server but is there some more technical information you can assist us with please?
Hey @NevP could you please share details of exactly where in the setup process you are hitting a roadblock. Could you also - if possible - share details of any error messages you are seeing.
On my Email Integrations page > Personal Inbox
The message reads:
Disabled:Hubspot cannot access your inbox. Please reconnect your email account
When I click Reconnect inbox, I go back to the same message.
I have tries all variations of port numbers - some that give other reasons for not connecting.
This is most hopeful but just cannot 'connect'.
Please can you help
Roisin - Further information as follows:
Input ports 143 (imap.optida.co.uk)
Output ports 587 (smtp.optida.co.uk)
Error message reads: Cannot access inbox. Check host name and port settings for your inbox connection.
Outlook uses 143 and 25 without issues
Input ports 993 (imap.optida.co.uk)
Output ports 4656 (smtp.optida.co.uk)
Error message reads: Cannot access inbox
Thanks for all this information @NevP I am going to work with our developers regarding this matter to ensure that this issue is resolved for you. So that I can proceed with troubleshooting, can you please send myself and @roisinkirby the following information through a private message.