Hubspots doesn't log replies to my emails

Jimbob
Member

Hi,

 

Replies to my emails sent from Hubspot are not being logged in Hubspot.

 

I use Gmail, G Suite user.

My Inbox is connected.

Hubspot is succesfully installed.

I am a Hubspot CRM free user (may be the issue?)

All my outgoing emails are logged and tracked (checkboxes in gmail are on).

 

Any help would be great.

Thanks,

Jim

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2 Replies 2
PatchBox
Member

I experienced this for the first time yesterday (3/14) as well. I received the email response in my inbox (SquirrelMail) but not within Hubspot.

0 Upvotes
PatchBox
Member

I experienced the same issue yesterday. Sent an email from Hubspot. Response from the customer showed up in my email inbox (SquirrelMail) but not in Hubspot.

0 Upvotes