May 19, 2022 3:11 PM
"Unable to create inbox for this user" error message when Hubspot attempts to connect to personal email account. (I use Microsoft Office Outlook desktop) Hubspot extensions successfully installed and working from Outlook side. But attempting to send from Hubspot won't allow me to connect my email account
May 23, 2022
3:46 PM
- last edited on
May 23, 2022
3:53 PM
by
kvlschaefer
Soon! Just found a virus on my computer which has eliminated my ability to use "copy/paste"
May 23, 2022 8:18 AM
Hi @MSGConsults
Hopefully you have now solved your issue but if you need any furtther assistance our app on the HubSpot App Marketplace can also help.
Best
May 23, 2022 3:17 PM
Thanks for sharing, @ThreadsHelp2018!
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May 20, 2022 10:37 AM
Attached picture in my email reply didn't post. Attempting again.
May 20, 2022 10:25 AM - edited May 20, 2022 10:27 AM
Hi @MSGConsults,
Thanks for reaching out!
Could you please send me a screenshot of the error message you are receiving? Is your email inbox hosted on a server running Exchange or IMAP?
If you're unsure about your email configuration, your IT Team or webmaster should be able to provide you with this information!
The more information and screenshots you can provide, the more the Community can assist you 🙂
Thank you!
Best,
Kristen
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May 20, 2022 10:33 AM
May 23, 2022 10:15 AM
Hi @MSGConsults,
You're very welcome, and thank you for the additional info and the screenshot!
Can you verify if the server names and ports are correct under Advanced Options? Most but not all IMAP ports should be 143 or 993 and most SMTP ports should be 465 or 587.
If you're unsure about the port or server names, your IT team should be able to provide you with that information.
Once you've entered the port info, can you try to connect your email account again, please?
Thanks!
Best,
Kristen
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May 25, 2022 4:26 PM