Hubspot won't connect to my personal email

[MSGConsults]

"Unable to create inbox for this user" error message when Hubspot attempts to connect to personal email account.  (I use Microsoft Office Outlook desktop) Hubspot extensions successfully installed and working from Outlook side. But attempting to send from Hubspot won't allow me to connect my email account

[MSGConsults]

Soon!  Just found a virus on my computer which has eliminated my ability to use "copy/paste"

[ThreadsHelp2018 · Accepted solution]

Hi @MSGConsults 

Hopefully you have now solved your issue but if you need any furtther assistance our app on the HubSpot App Marketplace can also help.

Best

[kvlschaefer]

Thanks for sharing, @ThreadsHelp2018! 

[MSGConsults]

Attached picture in my email reply didn't post.  Attempting again.

[kvlschaefer]

Hi @MSGConsults,

Thanks for reaching out!

Could you please send me a screenshot of the error message you are receiving? Is your email inbox hosted on a server running Exchange or IMAP? 

If you're unsure about your email configuration, your IT Team or webmaster should be able to provide you with this information! 

The more information and screenshots you can provide, the more the Community can assist you 🙂

Thank you!

Best,

Kristen

[MSGConsults]

Hi Kristine,

Thank you for your feedback. Mail is IMAP.

[kvlschaefer]

Hi @MSGConsults,

You're very welcome, and thank you for the additional info and the screenshot!

Can you verify if the server names and ports are correct under Advanced Options?  Most but not all IMAP ports should be 143 or 993 and most SMTP ports should be 465 or 587.   

If you're unsure about the port or server names, your IT team should be able to provide you with that information.

 

Once you've entered the port info, can you try to connect your email account again, please? 

Thanks!

Best,

Kristen

[MSGConsults]

Hi Kristen,
As I "hope" you will see from the attached, the ports are not set by the
numbers you call for. My Incoming is 995 and my outgoing is 465

I greatly appreciate your time and help.

Mark