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EricY
Member

Hubspot not logging some emails

We see the tracking data like "contact X opened the email" under activity but we do not see the email itself under contact record. 

We sent the email through Hubspot so do not understand why Hub misses to log the emails sometimes.

We do not have any specific settings that may block/not log any domains...

Please help

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2 Replies 2
elizheleva
Top Contributor | Gold Partner
Top Contributor | Gold Partner

Hubspot not logging some emails

Hi @EricY ,

 

Can you provide a screenshot of this?

 

Eli


Eli Zheleva
Chief Problem solver @ crmsquad | Hubspot Trainer | Hubspot Partner | Community Champion
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EricY
Member

Hubspot not logging some emails

sure

 

EricY_0-1678311750826.png

 

and on emails the email is not there even though email was sent using hubspot

EricY_1-1678311798982.png

 

 

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