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Hubspot not logging some emails

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EricY

‎Mar 8, 2023 11:52 AM

Member

We see the tracking data like "contact X opened the email" under activity but we do not see the email itself under contact record. 

We sent the email through Hubspot so do not understand why Hub misses to log the emails sometimes.

We do not have any specific settings that may block/not log any domains...

Please help

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0 Upvotes
2 Replies 2
elizheleva
Guide | Platinum Partner

‎Mar 8, 2023 3:04 PM

Guide | Platinum Partner

Hi @EricY ,

 

Can you provide a screenshot of this?

 

Eli


Eli Zheleva
Chief Problem solver @ uspeh | Hubspot Trainer | Hubspot Partner | Community Champion
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EricY

‎Mar 8, 2023 4:43 PM

Member

sure

 

EricY_0-1678311750826.png

 

and on emails the email is not there even though email was sent using hubspot

EricY_1-1678311798982.png

 

 

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Hubspot not logging some emails
Sales
Mar 8, 2023