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FinestNinja
Member

Hubspot form disappearing

SOLVE

Hi community,

 

I had 2 Hubspot forms on my website and they were working just fine for a few days. Yesterday they disappear from the site and it has caused trouble for people wanting to contact us. I've checked the form settings and there's nothing weird about them. What are the reasons and how could I fix it?

1 Accepted solution
MatthewShepherd
Solution
Key Advisor

Hubspot form disappearing

SOLVE

Hi @FinestNinja 

There are quite a few reasons a form could stop showing on a page. Here are some things to look at:

 

  • Check your form embed code is still correct.
  • Check if your forms are loading when viewing the site in another browser. Sometimes browser extensions or ad blockers can prevent forms from loading.
  • Make sure javascript is enabled in your browser.
  • Check if your website is showing any javascript errors (in the browser console), such errors can sometimes block Hubspot forms from loading properly.
  • Look at your page source code (CTRL+U and search, CTRL+F, for <form ) and check if you can the form code in your page's code. This might help you figure out if the form is being hidden with CSS or something similar.

If you can share a URL of a page with this issue I can take a look and see if I can see what the problem is.

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

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22 Replies 22
MatthewShepherd
Key Advisor

Hubspot form disappearing

SOLVE

Hi @dformica 


That's strange it seems like the element containing the form is gradually getting reduced in width as the page loads. I wonder if this could be a series of conflicting stylesheet rules or if other elements around the form are loading in and reducing the width available to the form container. The only way to tell for sure is if I can look at the code of the page as it loads. Can you share a URL to the page (you can message me privately if you'd like) or do you only have a local copy?

Thanks,
Matthew

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

Did my post help answer your query?Help the community by marking it as a solution.
0 Upvotes
dformica
Contributor

Hubspot form disappearing

SOLVE

This is what the theme developer had to say:

 

We checked that issue but it from Hubspot end third party API.
Can you please check with their support team, they will help you with this.
During page load it shows "v2.js:14 Please, pass a portal id and form id to render your HubSpot form" error.
May be due to that its hide after complete page load.
 
Please, let me know if that makes sense to you?  Or if you have any suggestions for me, please.
0 Upvotes