Sales Email

romanagabekov
Participant

Hubspot couldn't connect to your inbox

Hi.

 

Mail for my domain hosted on Yandex.

Can't connect personal email hosted on Yandex in Profile->General->Email tab. I got the error: Hubspot couldn't connect to your inbox.

I checked credentials using local email client - everything is fine

My settings are:
Untitled1.jpg

 

 

Error:

 

Untitled.jpg

0 Upvotes
5 Replies 5
romanagabekov
Participant

Hubspot couldn't connect to your inbox

Thank you, I've sent my email and account ID

0 Upvotes
romanagabekov
Participant

Hubspot couldn't connect to your inbox

Thank you.

I followed the instruction. But the problem still there.

The process of connecting personal mail breaks  down on "Verifying connection..."

0 Upvotes
MiaSrebrnjak
Community Manager
Community Manager

Hubspot couldn't connect to your inbox

Hi @romanagabekov,

 

thank you for verifying. I would like to have a closer look at the connection error on the backend. Could you send me the email address of the inbox you're trying to connect and your account ID in a direct message via my Community profile? 

Thank you! 

 

Cheers
Mia, Community Team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

0 Upvotes
romanagabekov
Participant

Hubspot couldn't connect to your inbox

I've sent my email and account ID

MiaSrebrnjak
Community Manager
Community Manager

Hubspot couldn't connect to your inbox

Hi @romanagabekov,

 

Thank you for reaching out to the Community! You should still be able to connect your inbox via IMAP, but it seems you'll need to configure your IMAP settings on a more granular level. Could you please follow the instructions in this Knowledge base article (especially the part about allowlisting the IP addresses that HubSpot uses)? Thank you!

 

 

Cheers
Mia, Community Team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings