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redbike34
Member

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

hello,

 

I am using outlook and google chrome. I noticed that when I go back to review my sent emails, when i click on one, hubspot tracks it as the end user opened my email. I already chatted with someone who pointed me in the direction of the knowledge base. I also already allowed cookies on Chrome, and this is still happening. anyone have a solution?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

Hi @redbike34

 

You can block self-open email notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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4 Replies 4
danielajk
Member

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

Thanks! @karstenkoehler 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

Hi @redbike34

 

You can block self-open email notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

danielajk
Member

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

@karstenkoehlerRegarding the self-open email blocking options. This does not work on mobile and mobile data, right? Only if you have the sales add-in in your desktop outlook and/or blocked static IP addresses on desktop? I am able to block my self-opens when I am connected to Wifi on my mobile but once I access/click on my own sent e-mails when on mobile data, it will always track my e-mail open and associate it to the contact/deal, etc.

 

Thanks

Daniela

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Hubspot Tracking email opens when I review my sent emails in outlook

SOLVE

Hi @danielajk,

 

Correct, this requires the add-in / extension – this solution does not extend to mobile devices, unfortunately.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes