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Hubspot Document Viewer does not render PDF content on Iphone
The Hubspot Document viewer does not render the PDF content on an IPhone 11 or Iphone 12. I've tried both Safari and Firefox with Incognito mode. It starts to load the single page PDF and then goes to grey (picture attached). I can get it to work on two different types of Android phones. Seems like a bug in the Hubspot Document Viewer
Hubspot Document Viewer does not render PDF content on Iphone
I'm new to hubspot, so bear with me. I'm trying to create an email template, in which I would like to attach a PDF. It's a large PDF, but I've compressed it to both 8mb and 2mb- and I'm having this problem no matter the size:
the hubspot PDF viewer will NOT render the pdf on mobile (just iPhone?)
I've tested out every option imaginable and I've tried different phones, and all that happens when clicking the link in the email is it acts like it's loading then goes blank.
You can only view the pdf on mobile if you download it, which is not cool. I don't want potential customers to be forced to download something.
anyone else having this issue? What gives? I'm very new to hubspot and I'm already thinking of just quitting and finding something else.
le mai 20, 20223:53 PM - dernière modification le mai 23, 202212:15 PM par kvlschaefer
Membre
Hubspot Document Viewer does not render PDF content on Iphone
Hey Kristen!
I’m on an iPhone 13 pro with version 15.4.1 software. I’ve tried opening in chrome and also safari. I’ve even tried it on my husbands phone (same type of phone) to no avail. I’m new to all this, so any advice you have will help. I hope I’m responding correctly. Here’s a link I copied from the documents section.
I originally saved it as a PDF from the Procreate app, I’ve also tried saving it in PDF form as a pages document as well as on adobe acrobat.
I was able to investigate more and test with an iPhone 11 and I was able to load the document while "download" and clicking to zoom and not zoom the image.
Are you able to please check by downloading the image and clicking in - or + to zoom the image?
Do you mind letting us know what version you are currently using on your iPhone?
And when you log in android you are using chrome? I would ask if it's possible to test on chrome on your mobile and see if this behavior still happens. If so, could you please send a direct message to me with the link of the document?
Hubspot Document Viewer does not render PDF content on Iphone
Hey @PamCotton checking to see if there have been any updates on this issue. It is concerning that the issue has been present for as long as it has without a resolution. It is becoming difficult to promote the documents tool if it isn't supported across devices.
Hubspot Document Viewer does not render PDF content on Iphone
I'm glad someone is bringing this up again. I'm experiencing this issue, too. I'm only noticing it while in Chrome on my PC. I don't have the issue on other browsers or iOS. The front page image on the PDF will not load. However, the image does appear once you download the file. I also haven't been able to resolve the issue with the zoom tool.
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il y a un mois
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Hubspot Document Viewer does not render PDF content on Iphone
Resizing worked for me. Thank you, @Sammonzer. I resized the PDF to 8.5"x15" which keeps the 1080x1920 aspect ratio. Here's what I did in Mac Preview after going to File > Print: