How to turn off notification emails that say someone responded

[kreatrix]

How do I turn off the email notifications that tell me someone has responded to an email. When I open up my email client it shows the response from the client and the notification which is redundant. It is taking up too much space on my email and I just end up deleting them anyways.

[Josh · Accepted solution]

Hi @kreatrix,

Are you referring to responses via "Conversations"? 

If so...

1. Click on the top right near your name
2. Choose profile and preferences
3. Under notifications on the left, choose HubSpot
4. In the top right search box search for "email conversation replies"
5. Adjust your settings accordingly

If you're referring to other types of emails, I'm not sure what you're seeing. I am not aware of a notification within HubSpot that notifies you when someone responds to a one-to-one email. If you are getting these, can you send a screenshot? This is a feature that has been requested in the ideas forum.

Josh