How to turn off notification emails that say someone responded

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kreatrix
Member

How do I turn off the email notifications that tell me someone has responded to an email. When I open up my email client it shows the response from the client and the notification which is redundant. It is taking up too much space on my email and I just end up deleting them anyways.

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Accepted Solutions
Josh
Solution
Recognized Expert | Platinum Partner

Hi @kreatrix,

 

Are you referring to responses via "Conversations"? 

 

If so...

  1. Click on the top right near your name
  2. Choose profile and preferences
  3. Under notifications on the left, choose HubSpot
  4. In the top right search box search for "email conversation replies"
  5. Adjust your settings accordingly

If you're referring to other types of emails, I'm not sure what you're seeing. I am not aware of a notification within HubSpot that notifies you when someone responds to a one-to-one email. If you are getting these, can you send a screenshot? This is a feature that has been requested in the ideas forum.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

1 Reply 1
Josh
Solution
Recognized Expert | Platinum Partner

Hi @kreatrix,

 

Are you referring to responses via "Conversations"? 

 

If so...

  1. Click on the top right near your name
  2. Choose profile and preferences
  3. Under notifications on the left, choose HubSpot
  4. In the top right search box search for "email conversation replies"
  5. Adjust your settings accordingly

If you're referring to other types of emails, I'm not sure what you're seeing. I am not aware of a notification within HubSpot that notifies you when someone responds to a one-to-one email. If you are getting these, can you send a screenshot? This is a feature that has been requested in the ideas forum.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post