How to send- Automated Ticketed Created & Ticket Closed Notification?

[HGulfishan]

Hey Dear, 

I use the tickets option from hubspot like- when someone email's me to help@gulfishan.com.bd  this email automatically converts to a ticket from my dashboard. But the sender is not notified about his email is created as a ticket ?!??

I would like to notify senders about their sending and after closing the ticket from my end. Which option should I use to do this? 

[karstenkoehler · Accepted solution]

Hi @HGulfishan,

It looks like you're using the free CRM. Automated ticket actions such as open ticket and closed ticket notifications are only available in the paid Service Hub (at least a Starter subscription if I'm not mistaken). See:  Automate ticket status and actions

The article linked above how you'd set up these types of emails.

(I'm not aware of any free workarounds, unfortunately.)

Best regards!