How to Get Notifications Email Replies

moore71
Participant

I am trying to get notifications whenever a contact opens or replies to an email figuring that would be the best time to try to contact them. In settings | notifications | reply I have enabled "Email conversation reply - Get notified when someone replies to an email conversation assigned to you." but I am not receiving notifications. (I am assuming that if I am the contact owner and I send an email to the contact, that the email conversation is assigned to me.)

0 Upvotes
2 Replies 2
StjepanGrcic
Top Contributor | Platinum Partner

Hey @moore71 

 

First please read the article how to properly set up notifications in HubSpot. 

In order to receive real-time notifications, you must have Google Chrome running on your computer with the HubSpot Sales extension installed, or the HubSpot Sales for Windows tray app installed. Depending on which version of the extension you are using, these notifications will appear in one of two locations on your device.

When you send a tracked email, HubSpot embeds an invisible one-pixel image into the email message once it is sent. When your recipient views the email and the images load, you will receive a notification that the email has been opened. If the recipient's email client doesn't allow the track pixel to load, HubSpot will not be able to track the email open.

 

Regarding a HubSpot notification when someone replies to your email this is not possible yet within HubSpot, I'd recommend upvoting this Idea in our Ideas Forum regarding this.

 

Cheers,

Stjepan

 

stjepan_hubspot_forum_footer.png

 

 

moore71
Participant

Thanks. But can you clarify why the "Email conversation reply - Get notified when someone replies to an email conversation assigned to you." option exists if it is not possible to get a notification when someone replies to my email? Confused.

0 Upvotes