HTML Email Signature in HubSpot

[alexagatiss]

How come when I put my signature as HTML and put it in HubSpot, it says that my headshot image is too large to load? I have tried reducing the file size of the image and that didn't work either. The photo does not display and I reduced the file size to where it is blurry...

[karstenkoehler · Accepted solution]

Hi @alexagatiss,

Could you share a screenshot of that error message, the HTML of your signature including the link to your image?

This would be required to troubleshoot this. If you don't want to share this in a public forum, I'd recommend reaching out to HubSpot support in-app via email or chat.

Best regards

[alexagatiss]

Got it, might try seeking out HubSpot Support rather than sharing publicly. Thank you for your help!