Granular Conversation Inbox Permissions

[SDevis9]

It would be amazing to be able to lock down specific sections of an inbox in HubSpot.

For example, we use a support mailbox, and I'd like everything in there to be visible, but for agents to be unable to respond there to emails or forms. So I'd like them to be notified about new items, and then have the ability to respond in the ticketing part of the system, rather than the inbox.

[kvlschaefer]

Hi @SDevis9,

Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, our product team reviews all feature requests submitted via the ideas forum. I highly encourage you to submit this feature! 

If you decide to post your product suggestion in the Ideas Forum, please feel free to add it to this thread so we can upvote it for you. 🙂 

Cheers,

Kristen