Gmail Typeface Problems With Snippets and Templates
SOLVE
I love sending email from HubSpot. It always looks great. But Gmail with the HubSpot extension is a different story. If you enter a snippet or template into Gmail, you get the HubSpot font setting. But the minute you make any edits or add text, which occurs 100% of the time for me, you end up with two typefaces. You can select all and apply the Gmail typeface but it's not foolproof when you later look at your Sent Mail. This is likely Google's fault but I wish HubSpot could somehow adopt the Gmail typeface setting when using snippets and templates.
If you edit your snippet, and kill the formatting with the Clear Formatting button (see screen shot) does it work as expected in Gmail?
My guess is that the text – when copied and pasted – included the HubSpot font tags (hidden behind the scenes). Clearing the formatting should make it work beautifully in HubSpot and Gmail.
Gmail Typeface Problems With Snippets and Templates
SOLVE
Thanks for the suggestion. The Clear Formatting button seems to remove character formatting like bold and italics, not the underlying font. However, snippet and template behavior has improved in Gmail. I'm no longer getting two different typefaces. When applying the snippet or template, it changes the existing Gmail typeface to match. I wish the reverse were true — that it would match the Gmail typeface. But it's better than the mixed typefaces I was experiencing. I'm not sure if Gmail or HubSpot is responsible for this improvement.
Gmail Typeface Problems With Snippets and Templates
SOLVE
I'm not pasting anything into HubSpot. I'm writing snippets in HubSpot. The problem is not using snippets in HubSpot but in Gmail. The snippet should adopt the Gmail font. Not a big deal and they still save time.