Gmail Template Error Requesting "Enter a Contact's Email"

HarmonKaslow
Participant

1. Machine: Apple Macbook Air - M1 Chip

2. Chrome Version: 94.0.4606.61

3. Hubspot: Free Account

 

When I try to use the Templates functionality in Gmail, even though there is a recipient email in the "To:" section of the email, I get an error message: "Enter a contact's email".

 

See image:Screen Shot 2021-09-26 at 2.10.09 PM.png

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2 Replies 2
PamCotton
Community Manager

Hello @HarmonKaslow, are you currently using our Chrome sales extension? If so I would like to share this knowledge base here with more details on how to troubleshoot.

I would recommend ensuring your extension is up to date.

 

I hope this information helps,

Pam

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HarmonKaslow
Participant

I am seeing other persons experiencing this issue. Has Hubspot confirmed whether the Hubspot extension functions properly with the Mac M1 chip (the other person experiencing this issue has a Macbook Pro)?

 

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