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nigelL
Participant

Global BCC Email Setting - Set up a compliance copy email

Hi, we are trying to import all emails from hubspot into our internal CRM.

 

I have set the 'Additional BCC address' in the Email in the Settings>Integratrions>EmailIntegrations>HubSpot Extensions.

But this setting is per user and not global to all users. Our organisation would like all hubspot users (approx. 30) emails to automatically bcc all emails to an internal mailbox we can query and then import into our CRM.

 

I found this article:

https://knowledge.hubspot.com/email/set-up-a-compliance-copy-email

and followed the instructions, But I get the error message:

"BCC is not supported for emails with the domain healthcareaustralia.com.au hosted by outlook.com". I am now at a loss on how to set this up and get it working.

Can you please explain how to set this up and get it working? Why I get this error message? Or are you able to set this up for us?

 

Kind Regards,

Nigel L.

IS&T Department

Healthcare Australia Pty Ltd

0 Upvotes
3 Replies 3
Greg_Lyons
Member

Global BCC Email Setting - Set up a compliance copy email

I went to HubSpot support for help on the same issue and they were unable to resolve it. They basically told me to find the outgoing HubSpot emails in the "sent" folder of the email address we were sending from in our corporate gmail instance and that is where we could find compliance email copies. Complete nonsense and dissapointing "support" from HubSpot. 

0 Upvotes
MSalisbury
Participant | Diamond Partner
Participant | Diamond Partner

Global BCC Email Setting - Set up a compliance copy email

Hi nigelL - Did you ever find a solution? 

0 Upvotes
JessicaH
HubSpot Alumni
HubSpot Alumni

Global BCC Email Setting - Set up a compliance copy email

Hi @nigelL,

 

Thanks for reaching out.

It looks like you have access to HubSpot Technical Support . As troubleshooting this further will involve sharing information specific to your account and specific examples, partnering with them will be the best next step.

 

Take care!

Jess

 


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