Q: Whatever HubSpot has done in the last 24 hours has killed my ability to use a Gmail alias [IN HUBSPOT].
Short A: You'll need to add the email alias in Gmail. Once done, HubSpot will recognize the alias again. Ours took about 24 hours to be recognized. - see Add an email alias
Longer A:
Weeks ago (maybe more), HubSpot announced the deprecation of the then risky method of Gmail alias use within HubSpot without Gmail confirmation. Don't remember the deprecation date, but it's been weeks (with an 's') now.
Again, you'll now need to authorize the email alias in Gmail before HubSpot will recognize it. Once done, all will be right with the world once again.
Hope that helps.
Help answer your question? If so, remember to accept this solution now.
If you're using Pro or Enterprise, you should reach out to HubSpot Support for urgent support requests. Otherwise, we've pinged the HubSpot Support team for a response directly on this thread.
I dealt with Sarah Finnigan (?) in May. Here's the first steps:
"Thank you for reaching out, I understand you are no longer able to send emails from the email alias connected to your email. I would ask you to entirely disconnect the email address from HubSpot (you can do this here), clear your cache (steps here) and reconnect your personal inbox for the email. This will establish an entirely new connection and hopefully will prompt the alias to reconfigure back to your account."
mai 3, 201910:14 AM - editado mai 3, 201910:15 AM
Colaborador(a)
Give me back my Gmail Aliases
resolver
@PhilOPSCOM thank you for your update. It looks like they fixed whatever the problem was. Fortunately, I only lost half as much productive time as you. 😞
Q: Whatever HubSpot has done in the last 24 hours has killed my ability to use a Gmail alias [IN HUBSPOT].
Short A: You'll need to add the email alias in Gmail. Once done, HubSpot will recognize the alias again. Ours took about 24 hours to be recognized. - see Add an email alias
Longer A:
Weeks ago (maybe more), HubSpot announced the deprecation of the then risky method of Gmail alias use within HubSpot without Gmail confirmation. Don't remember the deprecation date, but it's been weeks (with an 's') now.
Again, you'll now need to authorize the email alias in Gmail before HubSpot will recognize it. Once done, all will be right with the world once again.
Hope that helps.
Help answer your question? If so, remember to accept this solution now.