Generate list of New leads for the Week who bounced on one to one emails
SOLVE
I'm trying to track new leads generated by my sales people AND see how many of those bounced (not how many bounced from a marketing email but from a one to one email). Help please as to how to create this type of list.
HubSpot doesn't distinguish between a marketing bounce or a sales bounce. That's why it's not possible to filter for contacts who have bounced on a sales email.
For an approximation, here's how I would approach creating that list:
There isn't any property for Recent sales email delivered date, so the closest alternative would be Last contacted (keep in mind this included other means of communication than email). Whether a contact was created by sales, can be determined by looking at the Original source drill-down 1 property, specifically the offline sources. I've selected "SALES" but you might also want to include "CONTACTS", see here. Lastly, in the title of your question, you were asking for a list of new leads for the week, hence the Create date filter.
There might be contacts in this list who bounced on a marketing email instead of a sales email – but I'm not sure it matters. The contact was created by sales and it bounced.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
HubSpot doesn't distinguish between a marketing bounce or a sales bounce. That's why it's not possible to filter for contacts who have bounced on a sales email.
For an approximation, here's how I would approach creating that list:
There isn't any property for Recent sales email delivered date, so the closest alternative would be Last contacted (keep in mind this included other means of communication than email). Whether a contact was created by sales, can be determined by looking at the Original source drill-down 1 property, specifically the offline sources. I've selected "SALES" but you might also want to include "CONTACTS", see here. Lastly, in the title of your question, you were asking for a list of new leads for the week, hence the Create date filter.
There might be contacts in this list who bounced on a marketing email instead of a sales email – but I'm not sure it matters. The contact was created by sales and it bounced.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Generate list of New leads for the Week who bounced on one to one emails
SOLVE
Hey have you tried using the contact property called "Email hard bounce reason". Make an active list using that property and just do "Is Known". Then also include any other perameters you were wanting regarding the lead. I have not tested this myself but would assume it is broader than just Marketing Email bounces. Let me know.