Excessive tracking on emails
Apr 24, 2019 3:31 PM
This may just be a result of using the Chrome extension and gmail.
Sent an initial message with logging and tracking enabled.
Continued a virtual conversation via replies a few times with the recipient.
What is now happening, is when the recipient opens the latest exchange, it is setting off multiple hits (as if an email message was opened 7 times (at the same time).
This leads me to believe a different hubspot pixel was added every time I replied, and since the previous messages are in the email thread... all of the pixels are firing on open.
Shouldn't there be some CRM intelligence to prevent this (it's creating a very false open count to the conversation). I realize that perhaps I'd need to manual uncheck Log and Track each time I reply (but frankly, I didn't suspect that would be necessary if that is what should be done... I expected automation to not multi-fire the same conversation thread).
Is there a way to disable further tracks of a reply thread?
I'd rather not create a new email and lose the reference thread. and I suspect creating a new un-tracked email and pasting in the original thread, would just paste in the pixels.
Any thoughts or insight would be great.
Perhaps it's just a matter of lesson learned, and do something different next time.