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Error Unauthorised. Please check the email address and password and try again

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New Contributor

Hi Hubspot team, 

 

I am trying to integrate my email using IMAP. However im unauthorized (pls see below). Ive followed all the resources i can find online but am still struggling. 

Below is the information requested from on of the hubspot articles in order to help your team troubleshoot. Would appreciate any advice, thanks!

 

1: hubspot id 

5964630

 

2. A screenshot of your IMAP settings that shows a) all fields populated in the IMAP connection area b) the 'Allow non-secure certificate' box checked off c) any specific error messages or warnings that are populating. 

hub1.JPGhub2.JPG

 

3. Confirmation of the email address you are trying to connect.

tony@fastlanepro.hk

 

4. A HAR file: please follow these instructions on how to generate a HAR file.

How do i submit this?

 

5. Confirmation on whether your a) email address, b) password, and c) port information (under advanced settings) were autopopulated or input manually. 

 

Everything input manually

 

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Community Manager

Hi @Hector123,

 

I am seeing your inbox marked as successfully connected. Are you still experiencing troubles with this? 

 

Thank you,
Jenny


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