Emails to an address on our team's own domain being bounced

[bernardoreynold]

Hi,

when trying to cc a team member and user on our HubSpot account, I get the "Emails sent to this address have bounced" and can't even hit Send if that address is cc'd. 

This is not even a marketing email, just an email being sent through the CRM functionality. It's weird since the email is from a user inside our organization and who currently uses HubSpot too.

Following the advice on other posts here, I tried to Unbounce the address from the contact's page and there is no option, so I'm assuming it's a global bounce.

How could we get this fixed?

Thanks in advance!

[karstenkoehler · Accepted solution]

Hi @bernardoreynold,

In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.

I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)

Best regards!

[RGerring · Accepted solution]

We just had the same issue.

It was resolved after I got on live chat, the Hubspot technician was quick and helpful to resolve it.

In our case the email account in question had indeed been temporarily deleted, hence the bounce.

[kvlschaefer]

Hi @RGerring,

Thanks for sharing! 

We're glad to hear that Support was able to help you get this bounce resolved.

Best,

Kristen

[bernardoreynold]

Thank you again Karsten. Let me just keep it open until next week in the hopes of a support rep or someone else has any ideas. Otherwise I'll accept your answer.

Cheers!

[karstenkoehler]

Hi @bernardoreynold,

To unbounce a contact with a global bounce, you'll have to reach out to HubSpot technical support. There's nothing that you can do within your portal, unfortunately.

During this week (July 5 - July 9 2021), most HubSpot employees will be taking the week off to step away from work and recharge – hearing back from support might take a few days because of that.

Best regards!

[bernardoreynold]

Hi Karsten,

thanks for the quick reply! I was told via chat (by a Sales Rep) that free members can only reach out to Support using the Community forum. 

How would you suggest I proceed? Is there any way to reach out to technical support apart from posting?

[karstenkoehler · Accepted solution]

Hi @bernardoreynold,

In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.

I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)

Best regards!