Emails to an address on our team's own domain being bounced
SOLVE
Hi,
when trying to cc a team member and user on our HubSpot account, I get the "Emails sent to this address have bounced" and can't even hit Send if that address is cc'd.
This is not even a marketing email, just an email being sent through the CRM functionality. It's weird since the email is from a user inside our organization and who currently uses HubSpot too.
Following the advice on other posts here, I tried to Unbounce the address from the contact's page and there is no option, so I'm assuming it's a global bounce.
In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.
I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Emails to an address on our team's own domain being bounced
SOLVE
Thank you again Karsten. Let me just keep it open until next week in the hopes of a support rep or someone else has any ideas. Otherwise I'll accept your answer.
To unbounce a contact with a global bounce, you'll have to reach out to HubSpot technical support. There's nothing that you can do within your portal, unfortunately.
During this week (July 5 - July 9 2021), most HubSpot employees will be taking the week off to step away from work and recharge – hearing back from support might take a few days because of that.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.
I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer