Emails to an address on our team's own domain being bounced

SOLVE
bernardoreynold
Member

Hi,

 

when trying to cc a team member and user on our HubSpot account, I get the "Emails sent to this address have bounced" and can't even hit Send if that address is cc'd. 

 

This is not even a marketing email, just an email being sent through the CRM functionality. It's weird since the email is from a user inside our organization and who currently uses HubSpot too.

 

Following the advice on other posts here, I tried to Unbounce the address from the contact's page and there is no option, so I'm assuming it's a global bounce.

 

How could we get this fixed?

 

Thanks in advance!

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @bernardoreynold,

 

In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.

 

I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Most Valuable Member

Hi @bernardoreynold,

 

To unbounce a contact with a global bounce, you'll have to reach out to HubSpot technical support. There's nothing that you can do within your portal, unfortunately.

 

During this week (July 5 - July 9 2021), most HubSpot employees will be taking the week off to step away from work and recharge – hearing back from support might take a few days because of that.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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bernardoreynold
Member

Hi Karsten,

 

thanks for the quick reply! I was told via chat (by a Sales Rep) that free members can only reach out to Support using the Community forum. 

 

How would you suggest I proceed? Is there any way to reach out to technical support apart from posting?

0 Upvotes
karstenkoehler
Solution
Most Valuable Member

Hi @bernardoreynold,

 

In that case, unfortunately, there isn't anything that you can do. Annoying, very much so, I know. If that colleague wants to receive emails from your HubSpot portal, he'd have to use a different email address. This can't even be solved without HubSpot support on an Enterprise license – you'd have to upgrade to make this work.

 

I know that this is not very satisfactory, but if you consider this answered / closed, you can help the community by accepting my answer as a solution. (And again, yes, it's annoying.)

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
bernardoreynold
Member

Thank you again Karsten. Let me just keep it open until next week in the hopes of a support rep or someone else has any ideas. Otherwise I'll accept your answer.

 

Cheers!