Emails sent from CRM don't copy to outlook sent items

[JHoy]

I would like to get emails sent from Hubspot CRM to appear in my sent items in outlook. If I go to the relevant contact card in hubspot and hit the Email icon it works fine (I can send an email and see the sent email in outlook too). However, that doesn't give me correspondence history. If I hit 'reply to' on the message anywhere else within Hubspot then that email doesn't end up in my sent items in outlook. Please can someone help? 

[TiphaineCuisset]

Hi @JHoy 

Thank you for reaching out. 

It looks like you're using an IMAP connection with which this can happen. You can have more information on that here on why it could happen and where to find it.

Hope that helps.
Have a lovely day,
Tiphaine.  

[JHoy]

Thanks very much but I already found this page and it doesn't help me solve
the issue. Can you help me solve the issue?



FYI, if I send a new email from Hubspot it shows in outlook. If I 'reply
to' an email in hubspot, it does not show in any folder in Outlook. This is
the problem.



James

[TiphaineCuisset]

Hi @JHoy 

Thank you for your reply. 

Can you send me via DM the email address you're using? If you're on IMAP HubSpot sends the copy of the email to your email server but cannot control which folders it will be copied to, but I can have a look. 

Thank you

Best

Tiphaine

[JHoy]

Please let me know how to send a DM.  I assume this isn't one? 

[TiphaineCuisset]

Hi @JHoy 

You can go on my profile here https://community.hubspot.com/t5/user/viewprofilepage/user-id/89150 (or click on my name) and you should see the option to send me a message.

Best, 

Tiphaine