Email tracking not working

[JSaenz0]

Hubspot is not keep track of my emails sent. It does track my co-workers. I have tried all the steps recommended here, but nothing works. Do you know how I can change that?

[Shubham_Sharma · Accepted solution]

Hey @JSaenz0 

To troubleshoot email tracking issues with HubSpot, please make sure that your inbox is connected, the add-in is open when sending emails, and the email client is set to HTML mode.

Additionally, check the 'Track email opens' box when sending emails and disable any conflicting add-ins or security programs.

Make sure Outlook is not attaching the HubSpot tracking pixel via CID, and consider switching back to the legacy version of Outlook for Mac if necessary.

For more information kindly go through this article here: https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-office-365-add-in